Refund & Return Policy

Standard Return Policy:

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your order is authorized for return, you can return it by mail.

Returns must be made within 30 days of purchase:

Upon delivery, you accept sole responsibility for your orders.

All items must be unworn, unwashed, and in original packaging.

For any authorized return, we will cover the return shipping for packages within Canada and the USA. You'll get a prepaid label from our Support Team by email once you contact us. Items sent back to us without first requesting a return will not be accepted. 

Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.

Final sale items cannot be returned.

Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.

You can always contact us for any return question at Hello@Cottonopia.com

Request a return by submitting the form below: